Partners in Digital Transformation: AWS, UnionBank
By: Neil Nepomuceno
Fueled by the desire to do more and do greater for our customers, Over 60 UnionBankers from different branches, departments, and IT specializations attended the “Introduction to Digital Innovation” E-learning session by AWS last July 18.
AWS Expert and Asia-Pacific and Japan Digital Innovation Program Manager, Kar Anne Tan kicked-off the session by sharing AWS’ mission to “become Earth’s most customer-centric company” with a detailed overview of Amazon’s Culture of Innovation.
“We believe that when we have this broad mission statement, we will not be limited to specific domains, or markets.” – Kar Anne
Kar Anne explained, “We have 50 discrete lines of businesses that ranges from AWS, all the way to our Prime Business, Kindle Businesses, content businesses down to their bookstores.”
“We start every business journey with the core of our mission statement; we aim to be Earth’s most customer-centric company and that’s on purpose.” She ended.
AWS’ Organized Innovation
Contrary to their current and future business plans that are very broad, Kar Anne said that AWS are following a 4-pillar system for their innovations, namely: Culture, Mechanisms, Architecture, and Organization.
“As we progress, there are many overlapping and inter-dependent constructs. Once you get these 4 pillars working together, you can multiply your cause for innovation.” said Kar Anne.
Kar Anne talked more about the Amazon Leadership Principles, the concept of “working backwards” and by giving examples of their tried-and-true innovations such as Alexa, their Virtual Assitant AI, and their AmazonGo stores.
Kar Anne explained, “AmazonGo, started with a clear focus on our customers; the working professionals who are complaining of long queue times during their launch breaks.”
“By keeping that vision in mind, the team were able to focus and find the solution to iterate until it took off.” She ended.
The E-learning session was capped off with a short quiz followed by a Q&A portion hosted by UBP’s, Employer Branding and Employee Communications Assistant Manager Shangy
Montecillo along with Kar Anne who answered all the questions from the attendees.
Stay tuned for more updates about UnionBank’s Cloud Transformation Program!